At The Awakening Vibe, we are dedicated to offering top-quality products and outstanding customer service. If you are not entirely satisfied with your purchase for any reason, please refer to our Refund and Returns Policy below. We are committed to assisting you.
Eligibility for Returns
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Returns are accepted within 14 days from the date of purchase.
Non-Eligible Items
The following items are not eligible for return or refund:
- Items that have been worn, washed, or damaged by the customer
- Items without their original tags or packaging
- Customized or personalized items
- Gift cards
- All CLEARANCE Items are sold as is. No returns, refunds, or exchanges will be issued.
- All returns are subject to the discretion of Marianela Holly LLC™.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us at info@awakensource.com to initiate the exchange process. Exchanges are subject to availability, and the customer is responsible for any price difference and return shipping costs.
Return Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer support email] with photos of the damage or defect. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
Shipping
Our shipping cost is a flat fee intended to provide better service at a lower cost than the regular rates in each city. As a result, your orders will be sent via regular mail and will take one to two weeks to arrive. Additionally, shipping times are subject to product availability. If you require faster shipping, please contact our customer service department. Please note that these shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at info@awakensource.com. Our customer support team is available to assist you during our business hours [mention business hours].
By shopping with The Awakening Vibe, you agree to adhere to the terms and conditions outlined in this Refund and Returns Policy.
Thank you for choosing The Awakening Vibe by Marianela Holly LLC™ for your apparel purchases!